FAQs

1. General questions

My question is not answered in the FAQs, what should I do?

Thank you for checking our FAQs to see if your answer is in there. If you cannot find the answer to your question, feel free to contact our support team.

You can do so by sending an email to support@gocheater.com. If it is about an order you made, please be as descriptive as possible, and don’t forget to include your order number.

Can I use multiple discount codes on one order?

You can only use one discount code per order. Multiple codes are not supported on our website.

I find the pricing pretty much on the high end, why is this?

We pride ourselves on quality. We also love the fact that you will have a Limited Edition Item. Our items can only be bought in our store and nowhere else! All our items are handmade in North America, Europe, or Asia depending on capacity. We print, cut, and sew your order by hand. Our items are printed on demand. This means when your order comes in our creation process starts. Our goods are all designed in fashion.

Unfortunately – Great quality comes with a price. Therefore, we have to price our items like we do to maintain great quality. Yes, it is pricier than normal, but you will receive an item of top-notch quality that will last way longer than any other similar item you will purchase from another store.

Other than that we work with materials that are top of the bill. We do not settle for materials that are not up to par or lose it is vibrancy when stretching. We only work with fabrics and printing techniques that we have seen ourselves. This is what it makes it a little more pricey, but worth it even more.

2. An order changing/canceling questions

I change my mind, can I still cancel the order?

To ensure production and shipment are not delayed, the order will be processed once you place it. Please note that any orders that have already been fulfilled cannot be modified or canceled. You can cancel/change your order within 24 hours of placing your order for any reason. Please be informed that a management, processing, and transaction fee (20% of your total order value) will be applied for the cancellation.

To check the status of your order, please contact our Customer Support team via email at support@gocheater.com

I ordered the wrong size/color/type/etc, can I still change this?

Yes, you can, but you have to be swift. Once your order is printed, unfortunately, we cannot change your order. Once it is shipped out, we cannot cancel it anymore.

I see I used the wrong address, can I still change this?

For some products, as long as your item is not shipped yet, we can still change it in our backend system.

Basically, once the order is shipped out (you will receive tracking info when shipped), it is out of our hands. If that is the case you need to contact the carrier who is delivering your items.

3. Shipping & Delivery Questions

I cannot track my order via your tracking page, how come?

When your order is shipped out, the shipping notification will be sent to you via your email. You can click to View your order to see all your order information including the tracking. Then our system will direct you to your order status page.

You also can use the code to track on 17track.net/en/. 95.99% of orders from our store can be tracked (The correct courier should be chosen).

I didn’t receive all my items, how come?

To ensure the best quality possible, we work with different factories for our items. E.g. Jackets are made in a different factory than quilts, even 3D all-over printed shirts are made in different factories. Therefore, it is possible that you will receive 2 packages or more.

However, each package has a unique tracking number. If you did not receive all your items but you do not have any other tracking number that shows in transit, please report this issue to us via support@gocheater.com (please include your order number and be as descriptive as possible).

How long will it take for my item to be delivered?

Processing Time: 1 – 2 business days. We will ship your made-to-order product to our warehouse, put your name and address on it, and ship it to our carrier.

Shipping Time: 2 – 4 business days.

*The estimated time to arrive above is regarded under normal conditions of weather, social, etc.

* When it is a high peak of demand for logistics or holiday/festival/disaster/strike/demonstration it will be slower according to the incidents which we cannot control. However, we will have your order delivered or refunded if it gets lost.

How much is the shipping fee?

We offer options for shipping.

Standard Shipping: $4.88

Why haven’t I received a confirmation email?

If you haven’t received any email updates about your order, it’s likely they were marked as spam. Some email providers may mark our emails as spam or completely block them. Check your spam folder for emails about your order and make sure to add Sparkling Star Store to your safe list.

If you didn’t receive order confirmation, don’t place your order again until you’re sure the order didn’t go through or you may end up with a duplicate order. First, check the Order Status page to see if your order exists. Enter your order number, email address, and billing zip/postcode. Make sure to enter this information it was entered when the order was placed. If you aren’t able to locate your order through the Order Status page, contact our Support Team with your name and email address used to place the order, and we can locate the order for you.

Why haven’t I received a shipping confirmation email?

If you haven’t received your shipping confirmation, there are two possible reasons for this:

Firstly, it is likely your order has not shipped yet. Please check the processing time for your order in the order confirmation email to determine when it should be sent out.

The second reason may be that your order was shipped and the notification was not sent due to a technical error. If it is past the processing time and your order should have already shipped, but you have not received the shipping confirmation, please contact our Support Team to confirm the ship date for your order.

4. Returns and Exchange questions

We do not accept returns or exchanges if

You want a refund/return because you changed your mind. We print on demand and therefore we cannot accept returns with that inquiry.

You do not contact us to have your return request reviewed and approved by our team, prior to you sending your product back.

The item(s) have been worn or washed.

The item(s) have been altered in any way.

The item(s) are in any way defective from the original and saleable condition unless the condition is our fault.

The item(s) do not have the original tags on them.

The item(s) have some redundant thread that can be cut/fixed easily.

Exchanges

If for any reason you would like to exchange your product, perhaps for a different size in clothing. Keep in mind that contact us first and we will guide you through the steps.

Please do not send your purchase back to us unless we authorize you to do so.